In a new decree replacing the 2021 one, the Magyar Nemzeti Bank regulated complaint handling by banks, insurers, funds, investment firms and other financial service providers. A reasoned reply must be given to written complaints within 30 days, and to complaints about payment services within 15 working days. Telephone complaints are recorded; the recording must generally be kept for 5 years and played back at the client's request. For replies sent electronically, sending must be proven with a tamper-proof logging system. The decree enters into force on the 45th day after publication.
Weight: 1/3 · Specialised or organisational rule affecting a narrow group.
Hungarian Gazette 2026, No. 63, page 2780
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